Refund policy

At Paliméa Philippines, each journal is handcrafted with care and made to order using high-quality materials. Due to the custom nature of our products, we do not accept returns, exchanges, or cancellations once an order has been crafted.

1. All Sales Are Final

Please note that all purchases are considered final. We do not offer refunds or accept returns under any circumstances, including:

  • Change of mind

  • Incorrect selection

  • Customized orders

2. Damaged or Defective Items

If your item arrives damaged or with a defect, please contact us within 7 days of delivery at palimeaphilippines@gmail.com with:

  • Your order number

  • Clear photos of the issue

  • A description of the problem

If the damage is verified to be our responsibility, we will work with you to either replace the item or issue store credit, at our discretion.

3. Shipping Delays

While we work with trusted couriers, shipping times may vary. Delays caused by third-party couriers are beyond our control and do not qualify for refunds.

4. Contact Us

If you have any questions or concerns, please email us at palimeaphilippines@gmail.com and we’ll be happy to help.